At mu-mo shop, even if you do not understand Japanese, you can safely and easily purchase something by making use of a purchase by proxy service and a shipping overseas service.
Purchasing method
Purchase by proxy service
What is a purchase by proxy service?
This is a service where staff from WorldShopping will buy something on your behalf and send it to the specified overseas address.
How to use
step 1
Select language.
step 2
Access the details page for the item, and select the "add to cart" button.
step 3
On the multilingual order form screen, select the "add to card" button.
step 4
Select the "go to cart" button.
step 5
Confirm the contents of your order in your cart exclusive to overseas users, and go to the next screen.
step 6
Fill in the necessary fields, and go to the next screen.
step 7
Confirm the inputted details and the necessary fields, and go to the next screen.
step 8
In accordance with the contents on the screen, choose a payment method, and purchase the item.
All established items. There are also items with original bonus items sold only via mu-mo shop, so please enjoy shopping with us!
Q
Valid payment methods?
A
Alipay, credit cards (Visa, Master, JCB, DC, UFJ Nicos, Credit Saison, American Express) are valid.
Q
Can you ship outside Japan?
A
Although direct delivery is not possible, you can enter your address directly in the address field when using the purchase by proxy service (WorldShopping).
On the other hand, when using overseas shipping (with tenso.com or other services), you are not able to enter an address outside of Japan in the address field of the mu-mo shop customer's information input screen. Please enter the address designated by the overseas shipping service, and your shipment will be sent to you from the designated address.
Q
Can the customer's information and delivery address be inputted in languages other than Japanese?
A
Only Japanese or the English alphabet are valid. However, if a purchase by proxy service (WorldShopping) is used, the language will be converted to the language of the customer's country.
Q
Is the display language only in Japanese?
A
Please translate it with a translation service such as Google Translate or with a translation app on your browser.
Q
Can items be returned or canceled?
A
As a general rule, it is possible to cancel or return items via mu-mo shop depending on the customer's circumstances.
Q
Are there any regions overseas that cannot be shipped to?
A
When shipping overseas, there are some regions that cannot be shipped to. For details, please contact the purchase by proxy service (WorldShopping) or shipping overseas service (tenso.com or others services) that were used.
Q
Will I have to pay import taxes?
A
For purchased items, it is possible that the country that receives it when going through customs will impose import taxes or other import duties as well as customs clearance handing charges. In this regard, it is possible that the recipient will bear the cost, so please pay the direct delivery vendor when it is delivered. Furthermore, in regards to taxes and customs clearance handling charges, policies differ depending on the country, so for details, please look into the customs duties for the country where the item is being received.
Q
Will DVDs and Blu-ray Discs play overseas?
A
Some DVDs, Blu-ray Discs and other items such as video games and DVD-Audio items will have region codes pertaining to the region where it is being sold. Region codes apply to both players and software, so it will not play if the code for both items is not the same. Please purchase items after carefully checking this.
